Baloch Zohaib
Remote Call Center Specialist | Customer Support Professional
Moscow, RU.About
Highly adaptable and results-oriented professional with over 8 years of experience in customer service, sales, and technical support across diverse industries. Proven ability to excel in fast-paced environments, resolve complex inquiries, and drive customer satisfaction, leveraging strong communication and technical skills for remote operations. Adept at managing high-volume communications and implementing efficient solutions to enhance operational effectiveness and client engagement.
Work
Freelance
|Graphic Designer
Moscow, Moscow, Russian Federation
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Summary
Led diverse graphic design projects, delivering visual assets for clients across various industries.
Highlights
Designed numerous logos and visual materials for clients, ensuring brand consistency and meeting project deadlines.
Utilized Adobe Photoshop to create high-quality graphics for web and print, enhancing client brand presence.
Managed multiple design projects simultaneously, from concept to completion, adapting to client feedback and requirements.
Betting Site
|Customer Care & Support Specialist
Moscow, Moscow, Russian Federation
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Summary
Provided comprehensive email and chat support, resolving customer inquiries for an online betting platform.
Highlights
Managed a high volume of customer inquiries via email and live chat, achieving timely resolution and high satisfaction rates.
Addressed complex customer service issues, including account management, technical troubleshooting, and betting rules.
Maintained detailed records of customer interactions, contributing to improved service protocols and customer experience.
AS Capital Real Estate
|Call Centre Agent
Moscow, Moscow, Russian Federation
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Summary
Conducted real estate marketing, cold calling, and sales, supporting client acquisition and property inquiries.
Highlights
Executed targeted cold calling campaigns, generating new leads and appointments for real estate agents.
Managed client inquiries via phone and email, providing detailed information on properties and services.
Achieved sales targets by effectively communicating property value propositions and closing deals.
Supported real estate marketing initiatives, contributing to increased brand visibility and client engagement.
Bel Food Service / KFC Restaurants
|Team Member
Moscow, Moscow, Russian Federation
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Summary
Contributed to daily restaurant operations, ensuring efficient service and customer satisfaction in a fast-paced environment.
Highlights
Maintained high standards of cleanliness and organization at the workstation, ensuring compliance with health regulations.
Managed inventory and prepared food items, contributing to efficient service delivery and waste reduction.
Provided excellent customer service, handling transactions and resolving issues to enhance guest experience.
Operated the counter efficiently, processing orders and payments accurately during peak hours.
Education
Government Atta Shad Degree College
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Higher
Humanities
Languages
Urdu
English
Hindi
Skills
Customer Service & Support
Customer Service, Customer Relationship Management, Customer Support, Email Support, Chat Support, Phone Negotiations, Order Processing, Inquiry Resolution.
Sales & Marketing
B2B Sales, Email Marketing, Cold Calling, Real Estate Marketing, Lead Generation, Sales Targets.
Office & Data Management
Google Docs, MS Excel, MS Word, MS PowerPoint, Correspondence Management, Database Management, High-Volume Data Processing, Internet Research, Typing Skills, Information Retrieval.
Graphic Design
Adobe Photoshop, Logo Design, Graphic Design, Visual Branding.
Operational Efficiency
Project Execution, Task Management, Inventory Management, Station Maintenance, Team Coordination.